Returns & Exchanges

Wash Lab will gladly accept returns of items purchased on washlabhop.com. We will not accept returns that were purchased from other retailers.

Items must be in original condition with original tags and must not be worn, used, altered or washed. Please ensure that no makeup, perfume, deodorant, etc. has transferred to the garment while trying on, as damaged items are not eligible for return. If we receive ANY returned items that do not conform to this policy, we will deduct $20 from your original payment for the cost of return shipping and our cost incurred sending the merchandise back to you -  no exceptions.

Items marked Final Sale are not eligible for a refund, exchange, or credit. 

Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of a merchandise credit.

Exchanges: We do not offer exchanges at this time.

Free Standard Shipping over $30 and Free Returns are available to delivery addresses in the contiguous 48 states of the United States only. HI, AK, PR, US Territories, International, and Canadian orders are excluded. 

For orders under $30, returns will be refunded in the original form of payment less $12 for the prepaid return label fee.

For orders from HI, AK, PR, US Territories, returns will be refunded in the original form of payment less $25 for the prepaid return label fee. 

International and Canadian orders, returns will be refunded in the original form of payment less $45 for the prepaid return label fee. 

If you prefer to return your Item(s) on your own, please send your return back to: WashLabShop -Return- 4051 E. Santa Ana St. Unit B Ontario, CA 91761

Orders over $30 are not subject to one-time return shipping fees, however, if items within a purchase order are returned at different times, $12 for the return fee will be deducted from the refund amount each time. ALL ORDERS: Fees are applied to each return, not each shipment.  Therefore, if you return multiple times within the same purchase order, you will still be charged $12 for each prepaid return label. Please click on the link below for the prepaid return label:

https://washlabshop.com/pages/returns-portal

Your original form of payment will be refunded for items returned to WashLabShop within 30 days of purchase. No returns or claims will be accepted after 30 days from the purchase date. If you are approved, then your refund will be applied to your credit card in 3 business days.

Please note we offer one-time rerouting for orders sent back to us that are past our 30-day return window. Any multiple returns on orders after the 30-day return window will forgo their returned items.

 

WHOLESALE 

Wholesale orders are not eligible for refunds, exchanges, or credits. For damaged items, all claims must be submitted within 11 days from initial shipping date.  Please Email ask@washlabshop.com with your order number. Thank you.