Returns & Exchanges
Wash Lab will gladly accept returns or exchanges of items purchased on washlabhop.com. We will not accept returns that were purchased from other retailers.
No returns or claims will be accepted after 30 days from the purchase date.
Item(s) must be in original condition with original tags and must not be worn, used, altered or washed. Please ensure that no makeup, perfume, deodorant, etc. has transferred to the garment while trying on, as damaged items are not eligible for return/refund. If we receive ANY returned/exchanged item(s) that do not conform to this policy, your item(s) will not be returned to you or refunded/credited. In the event that an exception is made to send your return back to you, we are not liable for your package if it's lost or stolen while in transit. There will be a tracking number sent to you beforehand.
Please note any returns on orders after the 30-day return window will forgo all returned items. Your item(s) will not be returned to you or refunded.
Final Sale: Items marked Final Sale are not eligible for a refund, exchange, or credit. Therefore, if you return a final sale item(s) you will forgo the returned item(s).
In the event that an exception is made to accept a return for final sale item(s), a $25 restocking fee will be deducted from your store credit.
Limited-Time SALE on Sale Events: Extra % off sale items site-wide, in the sale category, are final sale and cannot be returned or exchanged. Items previously purchased on sale are ineligible for price adjustments. It Cannot be combined with other promotions or codes. Happy shopping!
In the event that an exception is made to accept final sale item(s), a $25 restocking fee will be deducted from your store credit.
Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of a merchandise credit.
Free Standard Shipping over $30 and Free Returns are available to delivery addresses in the contiguous 48 states of the United States only. HI, AK, PR, US Territories, International, and Canadian orders are excluded.
For orders under $30, returns will be refunded in the original form of payment, less $20 for the prepaid return label fee if generated off our website.
For orders from HI, AK, PR, US Territories, returns will be refunded in the original form of payment less $35 for the prepaid return label fee.
International and Canadian orders, returns will be refunded in the original form of payment less $45 for the prepaid return label fee.
Prepaid Return Label: One-time FREE returns for all orders over $30. If you return multiple times within the same purchase order, you will be charged $20 for each additional prepaid return label generated off our website. Each additional return label fee of $20 will be deducted from the refund amount each time. Please click on the link below for the one-time prepaid return label:
https://washlabshop.com/pages/returns-portal
If you prefer to return your Item(s) on your own, please send your return back to: WashLabShop -Return- 4051 E. Santa Ana St. Unit B Ontario, CA 91761
Exchanges: We are happy to offer a one-time exchange, free of charge, for all eligible items. If the exchanged item doesn't work out, please return it to us for a refund. If you choose to return using our prepaid return label, a $25 restocking fee will be deducted from your refund or store credit.
If you prefer to return your Item(s) on your own, please send your return back to: WashLabShop -Return- 4051 E. Santa Ana St. Unit B Ontario, CA 91761
Refund: Your original form of payment will be refunded for items returned to WashLabShop within 30 days of purchase. No returns or claims will be accepted after 30 days from the purchase date. If you are approved, then your refund will be applied to your credit card in 3-14 business days, depending on your bank.
In the event that an exception is made to accept a return that has passed our 30-day return window or final sale item(s), a $25 restocking fee will be deducted from your store credit.
Price Adjustments: If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if you contact us within 14 days of the original date of purchase.
We’re unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated. Credits will be applied back to the original form of payment. If you paid with a gift card or e-gift card, a new gift card or e-gift card will be issued for the amount of the credit.
Please note: We’re unable to process price adjustments for merchandise purchased at independent boutiques and department stores.
HOLIDAY RETURNS
Great news! We've extended our return window through January 15th this year, for all items purchased between November 1 and December 23. No returns, exchanges or credit for Final Sale and Limited Time SALE on Sale Events items.
In the event that an exception is made to accept final sale item(s), a $25 restocking fee will be deducted from your store credit.
WHOLESALE
Wholesale orders are not eligible for refunds, exchanges, or credits. For damaged items, all claims must be submitted within 11 days from the initial shipping date. Please Email ask@washlabshop.com with your order number. Thank you.
In the event that an exception is made to accept final sale item(s), a $25 restocking fee will be deducted from your store credit.